Refund policy
Last updated: January 2026
At CuteDock, customer satisfaction is our highest priority. We proudly offer a 30-day return policy on all eligible purchases to ensure you can shop with confidence.
30-Day Return Window
You may request a return within 30 calendar days of receiving your order.
To qualify for a return, the item should:
- Be unused or only minimally used.
- Be returned in its original condition.
- Include all original accessories and packaging whenever possible.
- Not be intentionally damaged.
Free Returns
We proudly offer free returns for eligible products.
If your return request is approved, our customer support team will provide return instructions.
Please do not send products back before contacting us.
Refunds
After receiving and inspecting your returned item, we will notify you regarding your refund status.
Approved refunds are processed back to the original payment method.
Depending on your payment provider, refunds typically appear within 5–10 business days.
Original shipping fees (if applicable) are also refunded for eligible returns.
Damaged or Incorrect Items
If your package arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.
Please include:
- Your order number
- Photos of the product
- Photos of the packaging
We'll arrange a replacement or full refund at no additional cost.
Order Cancellation
Orders may be canceled before shipment for a full refund.
Once an order has shipped, it must follow the normal return process.
Non-Returnable Items
Returns may not be accepted for:
- Products intentionally damaged after delivery
- Items showing excessive misuse
- Products missing essential parts not due to our error
- Gift cards (if applicable)
Contact
Email: support@cutedock.rest
Phone: (204) 232-8495